Privacy Policy

This policy explains how MQD (UK) LTD, trading as Nordapep, collects and uses personal data when you use nordapep.com or place an order with us, whether you're based in the UK or the EU. We act as the data controller for the information described below.

When you create an account, place an order, or contact us, we collect information such as your name, email address, delivery address, and order history. When you browse the site, we also collect standard technical data such as your IP address and browser type through cookies — see our use of cookies below.

We use your data to process and dispatch orders, provide customer support, meet our legal and accounting obligations, and — where you've opted in — send you product and batch updates. We do not sell your personal data to third parties.

We share order data with the couriers who deliver your parcel and the payment processor who handles your transaction, solely to fulfil your order. These providers are only permitted to use your data for that purpose.

We retain order records for as long as required by UK tax and accounting law, and account data for as long as your account remains active plus a reasonable period afterwards.

Under UK GDPR — and, where you're based in the EU, the equivalent rights under EU GDPR — you can ask us to access, correct, delete, or export your personal data, and you can withdraw marketing consent at any time. To exercise any of these rights, email research@nordapep.com. UK residents can also complain to the UK Information Commissioner's Office (ICO); EU residents can complain to their local data protection supervisory authority.

We use essential cookies to keep the site and checkout working, and optional analytics cookies to understand how the site is used. You can manage cookie preferences in your browser at any time.